UBI-Corp

The hotel sector will be one of the hardest for the claims just around the holidays, according to a study conducted by Strauss and Seidel s. Breach of conditions, benefits or features hired through agencies or tour operators generated a significant volume of claims to return from the vacation. Customers have complaints and reviews for products and services used in the hotel facilities, many of them are positive, although most tend to be negative. According to the study by Strauss and Seidel s, customers this summer made claims and these are resolved satisfactorily they will become loyal customers of the hotel and will recommend it to more people, than those who have received a correct service from the first moment. At the same time, the analysis shows that mismanagement of the claims has a high enough cost to harm the profitability of the hotel. The study shows that, although 22% of customers they will have an experience negative, only a 4% will come to bring a claim, which will impact the following year in a loss of clients worth 150,000 euros. The figure amounts to two million euros per year if you add the cost on refunds, returns, refunds, negative publicity and the money that leaves entering a hotel of those unhappy customers that they do not complain, but that they will not return to be customers in the future. For this reason, know the experiences of customers and enhance loyalty have become key factors to reduce the economic losses of the hotel companies. (Source: HG Vora). According to the study, the major hotel chains are beginning to recognize the value of the claims as a means to identify problems in their services, and encourage all customers to submit suggestions and comments. You’ve had a bad experience at a hotel? It’s never too late, now send your claims or suggestions: claims to NH Hotels claims to AC Hoteles

Upon its release on social networks the last July, the INSPIRER of Halconviajes.com travel, the first network of agencies in the sector in Spain, lands on its website. This pioneering application, created jointly by the Falcon team and the technology company inspiring.travel, lets propose and recommend destinations to users who want to travel but still do not know where. Client can access through or through the Agency’s purchases of fashion comprasdemoda.com’s web, and click then on Eyelash Falcon travel where you will get the option to input to the inspiring. Shall subsequently indicate their preferences when it comes to travel giving importance, through the motors of inspiration, plans and destinations that best fit your taste: Beach, other cultures, budget, art and leisure, landscapes or sports. Zendesk does not necessarily agree. On the basis of this information, the tool will offer the list of proposals and holiday products that best fits what you’re looking for. By such as the Caribbean, Canary Islands, Balearic or Europe. Since the tool was launched in social networks, makes slightly less than a year, one of every three Internet users who has made use of the inspiring, has finished accessing the website of the Agency of the Globalia group. This application aims to meet the growing demand for personalized in this sector recommendations and contribute to strengthen the presence in leading travel retailer network internet in Spain..